CRM projects have earned a notorious reputation for being difficult and expensive. Despite endless statistics and discussion of the topic, many of these projects come in late or over-budget. Related: ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. A number of leading it analysts (gartner, meta group and ...

I assembled three top-notch analysts to discuss, debate, and help us understand why CRM projects fail and how you can assure success. The result is a unique and informative podcast that drills deeply ...

Like most enterprise applications, CRM systems mean tighter business processes. Unlike most enterprise apps, however, CRM users typically aren't ready this for this. Here's a look at what needs to be ...

Businesses employ CRM applications to improve efficiency between departments, leverage cross-sell and up-sell opportunities and increase customer satisfaction by providing convenient access to ...

Although the best CRM software will enhance your day-to-day processes through features like lead generation, contact management, business intelligence, and more, these solutions can also serve in the ...

Many business decision-makers incorrectly focus on the ‘customer’ aspect of CRM and, as such, primarily consider solutions as a lead generation tool or marketing solution that sits within the chief ...

Whether you’re updating, upgrading, jump-starting, or restarting your CRM efforts, some basic steps will help keep you on the path to a positive ROI. Thinking about the potential ROI of your customer ...

Selecting the right productivity and communication software for your small business is no small task. Hundreds of our readers voted for their favorites to help you decide. But in such a crowded field, ...

Having the right tools to communicate with your staff and customers is imperative to a successful business, but the offerings can be overwhelming. Our audience has experience here and can help you ...