SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

California’s unemployment agency call center staff was unable to answer thousands of calls to its embattled call center in April, as many claimants remain confused about a lengthening list of program ...

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

TRACY, Calif. - A laid-off Tesla employee who got so frustrated about not being able to get through to the Employment Development Department that he hired a bot to make automated phone calls has ...

LOS ANGELES (CBSLA)-- As people continue facing problems with getting through to the Employment Development Department for their unemployment benefits, some are turning to technological solutions.

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. SACRAMENTO, Calif. (KTXL) — Two local men ...