Emergency service workers are expecting your call. Many anticipate increased demand for help with the flu and various ...

Jenny and Allyn Condon attend an inquest into the death of their two-month-old son, Ben, at Avon Coroner’s Court - SWNS A 111 call handler was “mindful of the external pressures” on wards when he ...

Emergency call handlers whose decisions can be the difference between life and death reveal what it is like to be the first port of call in a 999 control room. A concerned neighbour who can see smoke ...

Sussex Police has topped league tables for 999 call response times for the past four months, answering 98% of calls within 10 ...

During this innovative study, researchers from the University of Surrey, University of Dundee, Anglia Ruskin University and Kingston University/St George's, University of London investigated areas ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

The stress experienced by emergency call handlers negatively impacts on their long term psychological wellbeing, a new report in the journal PeerJ reports. During this innovative study, researchers ...

Ambulance call handlers are going off sick and quitting in droves after bearing the brunt of public anger due to 999 delays and long NHS ambulance wait times. Data revealed under Freedom of ...

An AI call handler could struggle with Birmingham accents, it's feared - Ingus Kruklitis/iStockphoto A police force trialling an AI-powered non-emergency call service fears the technology will not ...

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The stress experienced by emergency call handlers negatively impacts on their long term psychological well being, a new report shows. During this innovative study, researchers from the University of ...