Due to the complex and interconnected nature of the IT environment, even simple changes, if they fail, can seriously affect organizations. And with business increasingly dependent on IT, the failures ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

One of the highlights for me of NetPro’s annual Directory Experts Conference is the report on the survey of attendees that the company releases after the event. It was slow coming out this year – the ...

ITIL outlines processes and practices for efficient, cost-effective and business-centric IT service management. Although numerous paradigms exist, the IT Infrastructure Library (ITIL) has emerged as ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The long wait between the release of ITIL 3 and ITIL 4, coupled with the rise of DevOps and cloud management practices, has threatened the relevancy of ITIL. While ITIL still has a home in many ...