A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...
AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...
Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...
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