There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

A female customer service worker using AI software to support operations. From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But ...