CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Facepalm: A South African customer contacted Microsoft support to activate his legal copy of Windows. An early attempt to resolve the issue was unsuccessful, so Redmond personnel had to employ one of ...

When a company sets out to revamp its customer experience, it tends to focus right away on the extreme events, the big, rare customer service catastrophes: mass blow-ups online and so forth. But I ...

As consumers flit between smartphones, web pages, call centres and stores, retailers struggle to keep track of them. Eight out 10 retailers say a single view of the customer is an issue for their ...