Patient engagement is a hot topic among healthcare provider organization executives. Especially as people have begun approaching providers more as consumers than patients, it is critical that ...

Users now expect more than just seamless functionality—they crave a financial user experience that is intuitive, efficient, pleasant and, above all, tailored to their evolving needs. In this article, ...

Even if you’re not in health care, you may have heard of the industry’s interoperability initiatives around patient data. The intent is to give providers a more complete view of their patients’ health ...

Financial planning is not just a numbers game: Today’s most effective financial advisors recognize that success with clients could lie at the intersection of emotional intelligence, often called EQ, ...

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

Leaders can’t solve employees’ personal financial challenges, but they can play a role in whether those challenges are eased ...

Consumers today manage many complex transactions digitally, from applying for home loans to buying cars. Yet getting clear information about the cost of a healthcare procedure remains challenging.

Financial services firms will need to expand use of artificial intelligence to win customer trust with high-quality fast service and security. “From 2010 to 2020 the amount of data created, captured, ...

With price differentials at a minimum, traditional and non-traditional financial service firms are turning to customer experience to set their offerings apart. Financial services firms have long ...

The financial industry is filled with acronyms that can easily overwhelm consumers. The Financial Industry Regulatory Authority, or FINRA, currently lists about 250 professional designations for ...