Agencies have two weeks to pick a senior official to serve as chief operating officer. Within the next two weeks, federal agencies must select a senior political official to serve as chief operating ...

The recently issued mandate, “Performance Management for Federal Employees,” requires agencies to “provide a firm benchmark towards which employees must aim their performance.” It’s on point but fails ...

Carla Tardi is a technical editor and digital content producer with 25+ years of experience at top-tier investment banks and money-management firms. David Kindness is a Certified Public Accountant ...

Federal managers are under intense pressure to prove accountability. That is reasonable. But in practice, too many government systems now treat process compliance as a substitute for actual public ...

Many years ago, when we were first introduced to the world of performance management, we became zealots, believing that cities and states were entering a brave new world in which government services ...