In the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment, the communications platform-as-a-service (CPaaS) industry was hailed for having “emerged from a turbulent ...

Pune, India, April 07, 2022 (GLOBE NEWSWIRE) -- The global contact center as a service (CCaaS) market size was USD 3.53 billion in 2020. The market is projected to grow from USD 4.07 billion in 2021 ...

For years now, we analysts have been fed a steady diet of “UCaaS and CCaaS must come together.” Conceptually, it makes sense, as the communications channels are across both product areas are the same, ...

Research firm Technavio expects the worldwide contact center-as-a-service (CCaaS) market to grow by $5.23 billion through 2028, expanding at a compound annual growth rate of 16.36 percent. The report ...

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...

BASINGSTOKE, England--(BUSINESS WIRE)--A new study from Juniper Research, the foremost experts in telecommunications market, has found CCaaS (Contact Centre-as-a-Service) subscription services will ...

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

Cloud contact center technology has been around for 20 years already; however, just in the last few years, it has become mainstream and has experienced exponential growth. From 2018-2019, the ...

NEW DELHI: The revenue from contact centre-as-a-service (CCaaS) subscription services will rise from $7.5 billion in 2023 to $18 billion by 2028 – a growth of 110% in this period, according to the ...

With distributed working taking place on unprecedented levels, unified-communications-as-a-service (UCaaS) and contact-centre-as-a-service (CCaaS) solutions have never been so important, but ...

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd's CCaaS Report with Best ROI, ROI payback time, and time to implement SOUTH SAN FRANCISCO ...