As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

In the first category, measuring asset performance is intended to answer the question: Are the assets meeting their purpose(s), currently and in the near future? In all cases, the purpose of an asset ...

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

Hi there and welcome to the Road to Excellence! We’re all probably strapped in, trying our best to become high performers and measure our performance, and along the way identify just the right OKRs ...

I was impressed with the analysis and recommendation offered in a recent book, “Trust the Plan: Demand Management For Business Leaders,” by Greg Spira. Greg brings a wealth of experience based on his ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

Network managers have long been challenged with optimizing their network to respond to changing demands from applications, systems and end users. But now more than ever the end-user, or client, ...

Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

The title of Alnoor Ebrahim’s important Measuring Social Change understates the scope of his thesis. It is a work on managing social change—highly readable, engaging, and illustrated by rich in-depth ...