Yes, it sounds obvious. But even some at Microsoft concede that when you're the world's largest software company it's easy to lose focus. That is, until your customers start to balk -- and look to ...

Context-driven support. Agents gain faster access to case data, knowledge and actions. Enhanced agent productivity. Leaders can streamline workflows, reduce manual work and scale AI-powered support.

Microsoft extended the availability of Teams Phone by offering the cloud-based phone system in its customer service management software. The company also added features to the Copilot AI assistant ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...