The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

Salesforce is expanding its Service Cloud platform to let companies offer web-based customer service and support comparable to what they provide inside smartphone apps — reflecting a broader movement ...

Salesforce signed a $3.6B deal June 15 for Fin’s Apex AI pipeline, which the company claims resolves 76% of support tickets ...

Salesforce CRM and Zoho CRM are excellent customer relationship management platforms for sales, marketing and communication.

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...