Last week's Skype outage left many small businesses in the lurch and emphasized the importance of having a backup for when IP services fail. Marguerite Reardon started as a CNET News reporter in 2004, ...

While solution providers anxiously await the release of Microsoft's unified communications product portfolio later this month, the company in the meantime is making strides to bring its small business ...

Small businesses have limited technology budgets: It doesn't matter how feature-rich the VoIP product is if the up-front fees are too high. When watching every dollar spent, each little bit helps, ...

The best phone systems for small businesses use Voice over Internet Protocol (VoIP) technology to turn internet-connected devices into communication hubs. These affordable VoIP solutions offer ...

Despite the rise of texting and messaging, phone communication remains essential. However, as telecom companies shift to digital and cloud technologies like Voice over Internet Protocol (VoIP), there ...

VoIP technology uses a broadband internet connection to transmit phone calls. Learn VoIP's features and everything you need ...

Many companies are opting for Voice over IP communication phone service instead of traditional phone services due to the many benefits it can provide to an organization. VoIP allows users to make ...

The nation's second-largest telco will soon launch a Voice over Internet Protocol-based (VoIP) telephony product aimed at small- to medium-sized businesses (SMBs) in Australia. The product -- dubbed ...

No matter how large, any business enterprise with more than one person needs a good way to manage communications and coordinate team projects. And let’s face it: Free apps are too barebones to meet ...

Effective communication is essential for the growth and success of your business. When you start a business, your phone system is one of many necessary expenses to consider. With the increasing need ...

I take it the old system used analog lines? When looking at any VoIP solution, you need to make sure your network and WAN are up to it. Test it thoroughly, including during stressful events (for the ...