In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Engineering simulation software vendor Ansys Inc. today announced a limited beta release of a multilingual, conversational, virtual assistant that uses generative artificial intelligence technology ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

Genstore positions itself as an AI-native e-commerce platform, built entirely around AI systems rather than integrating them ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...