Q: Why do the reviews for my business on Yelp seem to be more negative than all the other review sites? Am I imagining things? A: Online reviews can make a big difference in any business, so keeping ...

Somebody once told me that a customer who had an issue—but had their problem resolved—is a more valuable reference than a customer who’s had a perfect experience end-to-end. Our brains are hardwired ...

Yelp published its 2022 Trust and Safety Report detailing actions it took against lead generators, fake review groups and businesses incentivizing reviews. Yelp Cracks Down on Paid Review Groups The ...

If you’re planning to dine out at a restaurant, there’s a chance your entrée may look a little smaller, and this is upsetting consumers who are venting their frustration on the website Yelp ...

Over the years, our NBC Bay Area consumer team has shown you why we need to take online reviews with a grain of salt: reviews can be bought. America is divided in many ways, but a November survey ...

First inflation came for grocery bills and gas prices, now it’s showing up in Yelp reviews complaining of meager portions at dining establishments and rising costs at businesses generally. Customers ...