Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing ...

The Anne Arundel County School District sees Web self-service as a complement to its help desk software and plans to implement a self-help knowledge base and Web-based self-service ticketing system.

The company, founded in 2017, began by integrating Slack with the popular ticketing program Zendesk and evolved to focus on internal help desk-style requests.

USASAC's finance division designed crafted and implemented a unique Foreign Military Sales specific web-based help desk for the General Funds Enterprise Business Systems, commonly known as GFEBS.

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of ...

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

The features give IT professionals access to security and help desk tools to get their jobs done more efficiently from a single management interface.

Company reputations rest in no small measure on maintenance agreements, and adherence to them. Hence the importance of properly recording, tracking and resolving customer issues on time – or risk ...

How to deploy the Helpy help desk platform with Docker Your email has been sent Helpy is an open source, free help desk platform that you can use as an automated ticketing system and integrate ...

An effective ticket management system is critical for fixing issues quickly and efficiently. Learn how to manage your help desk tickets effectively.

The help desk system is accessed using a browser. This is in contrast to many other help desk systems, which require special client software to access a server-based system.