It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

No matter how hungry you may be, there's one Chinese chain that should be avoided at all costs if you value good food and ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

How do you redesign a system so that it works efficiently and effectively for everyone? It feels like it should be easy – ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

Pay-TV broadcasters, such as DStv, and streaming services, like Netflix, are facing a growing threat of piracy globally, ...

Dozens of people have reported issues with customer service, delayed deliveries and refunds, and warranty disputes at popular ...

Customer-Centric Approach Forthing’s customer service is designed to support users with inquiries and after-sales services. With a dedicated support team, customers can easily access information about ...

Sara Richter, chief marketing officer at SAP Emarsys, will unveil new insights from the SAP Emarsys Customer Loyalty Index ...

South Africa’s municipal electricity debt crisis is often reduced to failing councils, weak billing systems, political ...

Sarah Mills says a recent WestJet incident where bags didn’t make it to Mexico along with the passengers highlights once ...

Barnes Asphalt Maintenance Inc. has reached its 30-year milestone, a significant achievement in an industry where contractor ...