Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

No matter how hungry you may be, there's one Chinese chain that should be avoided at all costs if you value good food and ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

Nigerian businesses face downtime, data loss, and poor support from local web hosting services, forcing them to seek foreign ...

How do you redesign a system so that it works efficiently and effectively for everyone? It feels like it should be easy – ...

A wedding vendor customer claimed the contract she signed prohibited her from leaving a bad review in what was likely an ...

Pay-TV broadcasters, such as DStv, and streaming services, like Netflix, are facing a growing threat of piracy globally, ...

Quotes can vary significantly by insurer for the same coverage.

Dozens of people have reported issues with customer service, delayed deliveries and refunds, and warranty disputes at popular ...

I'm talking about people who seem to delight in doing a shoddy or lazy job. Whether it's businesses not answering the phone after lunch on a Friday or people who just thrive on using rules or GDPR to ...