SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

A backlog in the national call center is nothing new. The Social Security Administration already had record low staff levels when Trump took office in January. Wait times were so notorious ...

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

The Social Security Administration (SSA) is revolutionizing its communication system by integrating artificial intelligence.

Here were the average wait times: A backlog in the national call center is nothing new. The Social Security Administration already had record low staff levels when Trump took office in January.

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

The bad news is that as of right now, average Social Security Administration call wait times average about 1 hour and 26 minutes. I'm guessing you probably have better things to do with your day.

Additionally, average call wait times have risen from just over ... Bisignano did not specify how exactly AI would be incorporated into the SSA's phone system, or when recipients could expect ...