SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently ...

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

Hold times at Social Security's toll-free number averaged 60 minutes last year, during the Biden administration. Under Trump, they top 90.

The data available on the Social Security website can give you the information you need to better time a phone call and to steel yourself for long wait times. In March 2025, the average amount of ...

Social Security workers are struggling to keep up as calls and wait times surge, with beneficiaries reaching out to the agency over concerns about their monthly payments. Average call wait times ...

The bad news is that as of right now, average Social Security Administration call wait times average about 1 hour and 26 minutes. I'm guessing you probably have better things to do with your day.

A backlog in the national call center is nothing new. The Social Security Administration already had record low staff levels when Trump took office in January. Wait times were so notorious ...

Wait times are increasing and so are the number of callers who never speak to an agent. According to SSA data available on Wednesday, March saw more than 483,000 calls per day into the call center.