At the World Economic Forum in Davos, HBR editor-at-large Adi Ignatius moderated a lively panel in which Verizon CEO Dan ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

AI agents are transforming brand-consumer relationships. The authors explore how brands must adapt to a new retail ...

Many employees are worried about how AI will affect their careers. While you can’t offer certainty to mitigate their anxiety, you can give your team honesty, empathy, and clarity. Here’s how to lead ...

It’s an exhausting time to be in senior leadership. If your executive role feels unsustainable, you’re not alone. Many senior leaders are quietly questioning whether the top job is worth the stress.

Managers often try to generate buy-in for unwanted assignments by persuading, incentivizing, or softening the message—but ...

Companies now face conflicting trade regimes, strict data sovereignty rules, and rising government expectations that key ...

While AI has the potential to transform hiring, it’s important to be realistic about what has actually happened so far. For ...

Our CEO and CIO really grabbed the bull by the horns and saw where the AI revolution was going,” he says. “They understood ...

The higher you rise, the tricker it gets to talk about your wins. You’re often not the one building the financial model, ...

Bias in AI isn’t just baked into the training data; it’s shaped by us and embedded in the broader ecosystem of human-AI interaction. This cognitive bias emerges from the dynamic interplay between ...

¿Cómo se lleva a cabo una transformación audaz, dando un salto hacia lo desconocido cuando no hay datos claros, ni un camino ...