State statutes discourage gradual, transparent annual increases and create villains out of regulated electric companies and encourage grandstanding from special interests, writes Jennifer Springer.

AI's rise is challenging longstanding assumptions about how government buys — and industry builds — federal technology ...

If one brand can help a customer find the information they need after hours using AI, they then expect the next company they ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

Jakarta: Danantara Indonesia Chief Operating Officer Dony Oskaria said improving service quality is a key part of state-owned ...

Five9 (Nasdaq: FIVN) today released its 2026 Consumer CX Report, examining how consumers really feel about AI in customer ...

Jennifer Ames has been tasked with building an AI-enabled customer support team as Baby Precision Care, a medical device ...

In The Industrial Customer Experience Playbook, Lynn Daniel and Doug Fowler find that customers who recommend their ...

When writing a resume, many people focus their efforts on "what they have done so far."Of course, that is important.However, ...

The core principles of the work rules and evaluation systems are the same. Yet, there are companies where they take root ...

After an unhelpful AI chatbot led to her deleting her Walmart account, our writer asked experts what options customers have ...

Most of us are preoccupied with how we are perceived by the world; witness the magically happy lives depicted on the average ...