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2:59
YouTube
MBAyogaGuru
How to Deal with Difficult Customers in Business #marketing #customersatisfaction
Not every unhappy customer is a detractor—and understanding the difference can transform your marketing strategy. In this episode, we explore one of the most overlooked concepts in customer satisfaction and customer experience. Many businesses assume that every dissatisfied customer should be treated the same, but that's not how successful ...
12 views
1 month ago
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Word of the Day: RAPPORT /pronunciation: ra-PAW/ Rapport means a friendly, trusting, and harmonious connection between people. When you have rapport with someone, communication feels easy. There is understanding, warmth, respect, and a sense of connection. In public speaking, teaching, coaching, business, and leadership, rapport helps people feel comfortable listening to you. A speaker with rapport does not just talk at the audience; they connect with the audience. You can build rapport through
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